topic Re: Max hub in Broadband

Max hub

Sytixstylez — Wed, 08 Jan 2025 10:15:11 GMT

Had sky internet installed yesterday worked fine but since 3 this morning have not connection can't even find my hub when trying to find Wi-Fi. Turned it off and unplugged and plugged all wires back in but still the same.

Re: Max hub

CoffeeDrinker — Wed, 08 Jan 2025 10:39:04 GMT

@Sytixstylez When your Max router is plugged in, does it eventually display a solid, unblinking white light on the front?

If so then your connection to the local exchange should be good. In which case, on a smartphone with a mobile data connection, install and open the MySky app. On the Home tab at the bottom, there will be a box called 'Check your service'. Open that.

The app will then cause Sky's systems to query your internet conenction, your Max router and WiFi along with any Sky TV boxes attached to it. It should tell you where the problem lies.

Do let us know what the app has to say.

Re: Max hub

Sytixstylez — Wed, 08 Jan 2025 10:41:17 GMT

No just has a solid amber light

Re: Max hub

CoffeeDrinker — Wed, 08 Jan 2025 11:24:49 GMT

@Sytixstylez wrote:
No just has a solid amber light

Try running the MySky 'check your service' then - it should tell you whether the issue lies between your router and the local exchange or whether there is a broader outage in your areal.

Re: Max hub

Sytixstylez — Wed, 08 Jan 2025 11:44:13 GMT

Done that but it can't find where the problem is as won't find hub box. Probs just gonna have to phone them up hopefully haven't got a faulty hub box

Re: Max hub

Daniel0210 — Wed, 08 Jan 2025 11:55:46 GMT

@Sytixstylez

See this link regarding the lights on your hub

https://www.sky.com/help/articles/hub-lights-explained-max-hub

Re: Max hub

Sytixstylez — Wed, 08 Jan 2025 12:36:47 GMT

Doesn't explain the constant solid amber light even holder the wps button in to try reset hub but that doesn't do anything it's like the box isn't functioning and froze. Even after unplugging it still does the same thing

Re: Max hub

Chrisee — Wed, 08 Jan 2025 13:06:54 GMT

@Sytixstylez you could have a dodgy hub so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Max hub

FLC — Wed, 08 Jan 2025 13:09:58 GMT

@Sytixstylez

Assuming that you have the white SR213 Hub, it takes a while for a reset through the WPS button. You may need to hold it for upwards of 20s until the LEDs flash.

Re: Max hub

Doc5907 — Wed, 08 Jan 2025 13:11:01 GMT

@Sytixstylez wrote:
Doesn't explain the constant solid amber light even holder the wps button in to try reset hub but that doesn't do anything it's like the box isn't functioning and froze. Even after unplugging it still does the same thing

@Sytixstylezdid you press the wps button on side for at least 30 seconds after which the hub should flash and reset wait a minute then switch off and back on ?

If you've already done this then I think you'll need to call Sky.

Re: Max hub

Sytixstylez — Wed, 08 Jan 2025 15:37:29 GMT

Been on phone with sky went through every trouble shooting there was and still didn't work been passed onto network to see if they can do anything if not then gonna get back to me later and send new hub box out as they said it seems faulty and sometimes this can happen but not very often