topic Re: IPv4 in Broadband

IPv4

Gem2025 — Sat, 04 Jan 2025 15:24:22 GMT

My work computer is always connecting fine, but now I am not able to use some of the applications. IT have told me I need IPv4 and looks like I am running on IPv6. I can see tall about it but I am not as technically minded as some of you so a lot of it makes no sense. Please help.as I have work first thing Monday.

Re: IPv4

Greenfingers001 — Sun, 05 Jan 2025 10:51:28 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: IPv4

EwelinaWil — Tue, 07 Jan 2025 20:09:30 GMT

I have the same problem. How to change for IPv4 please? Need it asap 😞

Re: IPv4

TimmyBGood — Tue, 07 Jan 2025 20:37:28 GMT

@Gem2025 @EwelinaWil

For clarity, Sky uses IPv4 (all ISPs do) but with a white Sky Max Hub, IPv4 address sharing through Map-T may cause problems with business VPNs and VoIP phone service.

Re: IPv4

EwelinaWil — Wed, 08 Jan 2025 09:28:45 GMT

Hi. I don't have white Sky Max Hub. I have black one from 2022. I did nothing changed and one day just stop working with business VPN. What can I do?

Re: IPv4

EwelinaWil — Wed, 15 Jan 2025 15:59:08 GMT

@TimmyBGood Hi. I don't have white Sky Max Hub. I have black one from 2022. I did nothing changed and one day just stop working with business VPN. What can I do?

Re: IPv4

Jono79 — Wed, 15 Jan 2025 16:23:52 GMT

We're having same issue with Black sky router SR203

cant follow the suggested setting changes as the admin section is totally differe To the new max router.

our company vpn connects then drops out every 10 minutes then reconnects it does this constantly from the minute you logon.