Darren

BOWLER+DARREN — Tue, 07 Jan 2025 23:25:03 GMT

My broadband upgrade from 111 years of loyalty to the top broadband package worse wifi connection from previous package payed for sky max fibre 900mbd only 3 bed semi and wifi drops out on individual devices even though no one's using anything else in house even with the pods even downloads through ethernet on my sons pc for a game 16mbd With no one else using the broadband

Re: Darren

Chrisee — Wed, 08 Jan 2025 07:52:54 GMT

@BOWLER+DARREN you are posting on a public internet forum so you are not talking to Sky. Most three bed semis present no issue to network so does your home have solid internal walls? If it has it can be more difficult to network than a far larger home with partition walls. Another issue is even a thin layer of metal foil will block a wifi signal so foil faced insulation makes wifi useless. There are normally good reasons why WiFi doesnt work.

As you mention pods I assume you have spoken to Sky and are paying for WiFi Max in which case why not ask them to send out a Broadband Engineer as if your son is really only getting 16Mb/s that is below the 25Mb/s in every room that Sky guarantee for WiFi Max. However do check that your son is not quoting speeds from services like. Steam who quote speeds in Megabytes not megabits so 16MB/s is 128Mb/s as there are 8 bits in each byte. If you son is a keen gamer you really need to use ethernet cables to his PC not so much for speed buto reduce jitter.

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Darren

Re: Darren