topic Re: WiFi doesn’t seem to be working in Broadband

WiFi doesn’t seem to be working

AndySch — Mon, 01 Apr 2024 21:00:32 GMT

I've tested the broadband with the WiFi checker on my phone using my data, and it appears to be working ok. Then I connect to the WiFi and it's not working. The router and WiFi system has been reset and still nothing

Re: WiFi doesn’t seem to be working

Chrisee — Tue, 02 Apr 2024 07:07:08 GMT

@AndySch there are a number of dimilar reports if the Connection test is not reporting a known fault you need to report the fault to Sky. To help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Given its been a holiday weekend and thst there are loads of faults reported it maybe a few days before Openreach have capacity to check your line.

Re: WiFi doesn’t seem to be working

Tom-W19 — Tue, 02 Apr 2024 09:24:46 GMT

Hi @AndySch

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi doesn’t seem to be working

Lisa-P1987 — Thu, 04 Apr 2024 09:26:04 GMT

We are still looking to help you @AndySch . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: WiFi doesn’t seem to be working

Alexa000 — Wed, 08 Jan 2025 02:48:06 GMT

hey, we have the same problem, did it get fixed?

Re: WiFi doesn’t seem to be working

Daniel0210 — Wed, 08 Jan 2025 02:50:16 GMT

@Alexa000
The first thing to do is check to see if there are any outages nearby via this link https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

Re: WiFi doesn’t seem to be working

Alexa000 — Wed, 08 Jan 2025 03:03:13 GMT

It says it's all good but on the box the lights are red not green no matter what we do