WiFi Range

Ceejay251 — Tue, 07 Jan 2025 13:30:10 GMT

I am having problems with the wifi range. The router is in the living room but we get very little wifi in the kitchen which is the room next to it nor in my home office upstairs.

I have just done a ping test in my home office and it came back around 107 download and 25 upload. I have the 500mbps package.

I have switched off as many devices as I can but this is ridiculously slow.

Does Sky still provide free boosters?

Re: WiFi Range

TimmyBGood — Tue, 07 Jan 2025 13:40:22 GMT

@Ceejay251

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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WiFi Range

Re: WiFi Range