topic Re: Internet in Broadband

Internet

Paul500 — Tue, 07 Jan 2025 12:51:55 GMT

Hello

I'm having a problem with my internet. I work from home and use Teams quite a lot. My internet is intermittently dropping out so I lose connection with the call. I have rebooted the router on several occasions and my IT team have checked my laptop so all is good from that side.

Can you help please?

Many thanks

Re: Internet

GD1 — Tue, 07 Jan 2025 13:09:26 GMT

@Paul500 Are you connecting over wifi, is it your wifi that the issue rather than the broadband line, wifi can drop off due to weak signal or due to interference from other signals nearby.

Have you tried the steops here? https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices