topic Intermittent wifi in Broadband

Intermittent wifi

Bikash1651 — Mon, 06 Jan 2025 18:29:07 GMT

Good evening,

I have been having the intermittent WiFi connection although all the lights seems fine and the WiFi checker in the app shows no issues.

Could you please advise what can I do next? I would happily cancel the service as long as it doesn't cost me the cancellation charge as mentioned in the beginning of the contract. I was told no cancellation charge if the broadband speed is not up to what was promised on the service level agreement.

Re: Intermittent wifi

Greenfingers001 — Tue, 07 Jan 2025 10:37:17 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Intermittent wifi

Lisa-P1987 — Thu, 09 Jan 2025 12:38:34 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks