topic Re: No broadband or Internet in Broadband

No broadband or Internet

Sithsquirrel — Sat, 30 Nov 2024 21:58:43 GMT

Have now been 6 days without any Internet. A tree came down on Sunday 24th Nov and broke the cable down the road. The tree was removed by locals but no one has been out to sort the issue. I reported it to Sky on the evening of 24th November and drive past the broken cable everyday. Very frustrating as I have to work from home due to sickness.

Re: No broadband or Internet

caesarome — Sat, 30 Nov 2024 22:11:42 GMT

@Sithsquirrel

It will be Openreach that have to come to fix this cable and as you are discovering they work at their own speed, possibly due to the fact they might be busy with other repairs after the storm last weekend. If you have reported this to Sky then there isn't much more you can do as I would guess that others in your area will still be without their service due to the broken cable.

Re: No broadband or Internet

Shenade123 — Mon, 06 Jan 2025 15:07:31 GMT

Gray cable broke so got no internet

Re: No broadband or Internet

Chrisee — Mon, 06 Jan 2025 15:19:21 GMT

@Shenade123 as you need support from Sky I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: No broadband or Internet

Lisa-P1987 — Mon, 06 Jan 2025 15:22:57 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: No broadband or Internet

Shenade123 — Mon, 06 Jan 2025 16:19:38 GMT

Will you send a new gray cable out

Re: No broadband or Internet

Lisa-P1987 — Mon, 06 Jan 2025 16:33:00 GMT

Hi there, we don't know 100% what is required, so we would need to have a discussion to find out and take the necessary actions.

Re: No broadband or Internet

Chrisee — Mon, 06 Jan 2025 16:40:18 GMT

@Shenade123 you need to use the chat icon so the team can know who you are. As a general rule Sky dont send out spares rather they send a whole new hub you swap the cable over send the other bits back.