topic Re: Xelion phone system not able to make calls in Broadband

Xelion phone system not able to make calls

Kieranw15 — Mon, 06 Jan 2025 14:12:21 GMT

Hi,

I mostly work from home and use a telephone system called Xelion to make outbound calls. As of today, this no longer seems to work, and I am only met with a series of 3 beeps on repeat when dialling a number.

My IT has advised it is an issue with the new Sky router, as some colleagues who are with Sky have the same problem. I am a new customer to Sky after moving house just prior to Christmas.

Interestingly, this was not an issue for the couple of days I worked on this WiFi before Christmas, and only seems to be an issue on my laptop as I am able to use the IOS application with no issues.

I have checked the broadband shield and set this to 18+ as well as adding the Xelion website to allowed addresses but this hasn't helped.

Any advice is greatly appreciated.

Re: Xelion phone system not able to make calls

GD1 — Mon, 06 Jan 2025 14:20:20 GMT

@Kieranw15 If it's just a laptop affected have your tried flushing the dns?

Type cmd in the Start menu search bar and press Enter
Right-click Command Prompt and select Run as Administrator
Type ipconfig /flushdns and press Enter
A message will confirm that the DNS Resolver Cache was successfully flushed
Type exit in the Command Prompt or select the red X to exit

Restart your laptop.

If this doesn't work you could try unplugging the hub for 1 hour to see if it picks up a new IP, as it was working before it might suggest an ip issue.

Re: Xelion phone system not able to make calls

Kieranw15 — Tue, 07 Jan 2025 09:59:28 GMT

Hi,

Thank you for this but unfortunately that doesn't seem to work.

The information I have received from IT seems to indicate this issue is on Skys end and related to the new routers.

Re: Xelion phone system not able to make calls

Abaird3 — Fri, 14 Feb 2025 19:49:09 GMT

Did you get any contact with Sky as I have the same problem?