https://helpforum.sky.com/t5/Broadband/Concern-Regarding-Early-Termination/m-p/4873091#M455883 <P>&nbsp;</P><P>Hi,</P><P>I hope this email finds you well. I am writing to express my concern regarding the early termination fee charged to my account, as outlined in the bill I recently received.</P><P>Previously, I was notified that my broadband service was being switched to a new provider, which would result in the early termination of my contract. It was also stated that no additional charges would be applied in this case, as I was moving out of the address in question. However, it has come to my attention that the new tenant has since ceased the service under my account, and now I am being billed for an early termination fee.</P><P>I find this arrangement to be unreasonable, as I was not informed of nor responsible for the new tenant’s actions. I would appreciate it if you could review this matter and clarify how this situation can be resolved.</P><P>Thank you for your time and assistance. I look forward to hearing from you soon.</P><P>Best regards,</P><P>Mandy</P> Mon, 06 Jan 2025 13:28:10 GMT Mandy701 2025-01-06T13:28:10Z https://helpforum.sky.com/t5/Broadband/Concern-Regarding-Early-Termination/m-p/4873091#M455883 <P>&nbsp;</P><P>Hi,</P><P>I hope this email finds you well. I am writing to express my concern regarding the early termination fee charged to my account, as outlined in the bill I recently received.</P><P>Previously, I was notified that my broadband service was being switched to a new provider, which would result in the early termination of my contract. It was also stated that no additional charges would be applied in this case, as I was moving out of the address in question. However, it has come to my attention that the new tenant has since ceased the service under my account, and now I am being billed for an early termination fee.</P><P>I find this arrangement to be unreasonable, as I was not informed of nor responsible for the new tenant’s actions. I would appreciate it if you could review this matter and clarify how this situation can be resolved.</P><P>Thank you for your time and assistance. I look forward to hearing from you soon.</P><P>Best regards,</P><P>Mandy</P> Mon, 06 Jan 2025 13:28:10 GMT https://helpforum.sky.com/t5/Broadband/Concern-Regarding-Early-Termination/m-p/4873091#M455883 Mandy701 2025-01-06T13:28:10Z https://helpforum.sky.com/t5/Broadband/Concern-Regarding-Early-Termination/m-p/4873097#M455885 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4233982">@Mandy701</a>&nbsp; What's the full story here because a tenant cannot cancel a contract in another person's name&nbsp;</P><P>&nbsp;</P><P>have you two properties and renting one out with sky broadband as an isp</P><P>&nbsp;</P><P>fyi your not addressing sky by posting here we're customers who help each other&nbsp;</P> Mon, 06 Jan 2025 13:45:53 GMT https://helpforum.sky.com/t5/Broadband/Concern-Regarding-Early-Termination/m-p/4873097#M455885 SKY1992bf 2025-01-06T13:45:53Z