topic Re: No internet and "sign-in to network" in Broadband

No internet and "sign-in to network"

Aailski — Sun, 05 Jan 2025 17:21:44 GMT

For weeks now, the WiFi has been dipping, and it's constantly asking me to sign-in to the network. The Sky Q isn't connecting at all. When I do manage to get into the network, there is no internet (I'm offline) - but the Sky app is telling me everything is "good". Could this be a router issue? We've also lost cellular service in the area, so I really need the WiFi to be reliable to work and to be able to make/receive calls!

Re: No internet and "sign-in to network"

Tom-W19 — Mon, 06 Jan 2025 09:49:56 GMT

Hi @Aailski

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet and "sign-in to network"

Lisa-P1987 — Wed, 08 Jan 2025 11:38:16 GMT

We are still looking to help you Aailski . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: No internet and "sign-in to network"

Icewolf83 — Wed, 08 Jan 2025 11:42:34 GMT

I've been having the same problem for over a week and it's frustrating especially when all devices rely on a broadband connection even the tv.

Re: No internet and "sign-in to network"

Aailski — Wed, 08 Jan 2025 13:37:26 GMT

I called Sky and apparently my router was old and unsupported and so they've sent me a new one. Check what version your router is and call Sky.