topic Re: Wi-Fi issues in Broadband

Wi-Fi issues

Rosenthistle — Sun, 05 Jan 2025 11:07:15 GMT

Only had sky broadband for 2 months and I really wished I hadn't bothered changing my internet was superb when with Virgin never any drop outs , now it constantly drops , it loses WiFi signal on my phone when I'm in the living room , router is in the same place as my virgin box was , can any one help before the thing goes back to sky

Re: Wi-Fi issues

Tom-W19 — Mon, 06 Jan 2025 08:51:07 GMT

Hi @Rosenthistle

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wi-Fi issues

Rosenthistle — Fri, 10 Jan 2025 14:17:14 GMT

Trying to get back to the orginal messages, moving the booster box has not helped .

Re: Wi-Fi issues

Rosenthistle — Fri, 10 Jan 2025 15:40:37 GMT

Tom-W19

Can you please contact me back, as i have tried to contact you as per our previous chat,

Still will not work even with the booster box close, even in the same room

Re: Wi-Fi issues

Lisa-P1987 — Fri, 10 Jan 2025 15:42:40 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wi-Fi issues

Rosenthistle — Mon, 13 Jan 2025 14:02:25 GMT

Still having realy issues