https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4872599#M455732 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4297109">@LizW1</a>&nbsp;<BR />The first thing to do is check to see if there are any outages nearby via this link <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P> Mon, 06 Jan 2025 04:16:19 GMT Daniel0210 2025-01-06T04:16:19Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4872173#M455619 <P>Hi, I've done the checks and it says that my broadband and wifi are ok but when I click on my WiFi to try and connect I get a message saying my connection has dropped, no amount of clicking on 'let's fix it' fixes it. But the checks still say everything is fine! In the past a similar problem has apparently been caused by squirrels outside. I don't know how to escalate this with the checker still saying everything is fine when it definitely isn't.&nbsp;</P> Sun, 05 Jan 2025 16:41:10 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4872173#M455619 LizW1 2025-01-05T16:41:10Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4872599#M455732 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4297109">@LizW1</a>&nbsp;<BR />The first thing to do is check to see if there are any outages nearby via this link <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P> Mon, 06 Jan 2025 04:16:19 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4872599#M455732 Daniel0210 2025-01-06T04:16:19Z