https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/4872492#M455708 My speed has been less than guaranteed since 7th of December and the app is unable to fix as there is an issue with the service app Sun, 05 Jan 2025 20:42:05 GMT Cleoyates 2025-01-05T20:42:05Z https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/4872492#M455708 My speed has been less than guaranteed since 7th of December and the app is unable to fix as there is an issue with the service app Sun, 05 Jan 2025 20:42:05 GMT https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/4872492#M455708 Cleoyates 2025-01-05T20:42:05Z https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/4872631#M455745 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4297411">@Cleoyates</a>&nbsp;no long term issue with the service checker in the My Sky app and you should be able to see the current speed to your hub and if you click onnthe the history for the last 2 weeks. If you are in contract and the speed is lower than the guarantee for your line then the hub should offer help.</P> <P><BR />If you have a black Sky hub you can see its connection stats as explained here&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346" target="_blank">Sky Hub statistics </A></P> <P>&nbsp;</P> <P>Using internet speed tests will give lower figures as you lose roughly 8% of the connection speed to overheads and you have to ensure nothing else is using the connection when running the test - dont assume devices not being used are not using bandwidth as many run updates etc while idle. Last and most common issue is WiFi speed in your home limiting the test result.</P> <P>&nbsp;</P> Mon, 06 Jan 2025 07:36:56 GMT https://helpforum.sky.com/t5/Broadband/Broadband-speed/m-p/4872631#M455745 Chrisee 2025-01-06T07:36:56Z