topic Re: No internet connection in Broadband

No internet connection

Justin91 — Sun, 05 Jan 2025 18:58:11 GMT

Our devices connected to the WiFi are all showing that there is no internet connection

Re: No internet connection

GD1 — Sun, 05 Jan 2025 19:27:28 GMT

@Justin91 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet connection

Justin91 — Sun, 05 Jan 2025 19:28:58 GMT

Thanks for the response, I've already checked for outages and run the diagnostics in the MySky app, all came back green. Is there anything else you (or anyone else) would suggest?

Re: No internet connection

GD1 — Sun, 05 Jan 2025 19:31:54 GMT

@Justin91 If you've not done so try a reboot of the hub 1st, once up and running reboot the affected devices.

Re: No internet connection

Justin91 — Sun, 05 Jan 2025 19:33:37 GMT

Good suggestions. Unfortunately I've tried rebooting the hub and disconnecting/reconnecting two of the devices without any luck 😕

Re: No internet connection

GD1 — Sun, 05 Jan 2025 19:38:10 GMT

@Justin91 Has there been any changes to your hub/broadband service before this issue occured?

On one of the devices try selecting forget network, restart the device and see if this works.

Re: No internet connection

Justin91 — Sun, 05 Jan 2025 19:37:58 GMT

No changes as far as I know - we joined sky a few months back and haven't changed our package or anything since then.

Re: No internet connection

GD1 — Sun, 05 Jan 2025 19:45:52 GMT

@Justin91 On one of the devices try selecting forget network, restart the device and see if this works.

Re: No internet connection

Justin91 — Sun, 05 Jan 2025 20:13:59 GMT

The network now seems to be up and running, without having done anything different. It must have been a service outage. Thank you for taking the time to respond and for your suggestions, have a good evening.