topic Re: No broadband in Broadband

No broadband

Ashleyangel1978 — Sun, 05 Jan 2025 00:09:21 GMT

Our broadband ain't working but saying no issues when running test

Re: No broadband

Ryanhyde — Sun, 05 Jan 2025 00:30:10 GMT

We have the same issue here, the orange voice light is on our hub as well.

Re: No broadband

Ashleyangel1978 — Sun, 05 Jan 2025 01:01:47 GMT

Same what area are you were based in Barnsley

Re: No broadband

Ryanhyde — Sun, 05 Jan 2025 01:36:37 GMT

Yeah we are too in Wombwell.

Re: No broadband

Daniel0210 — Sun, 05 Jan 2025 06:02:22 GMT

It could be essential maintenance taking place which is usually carried out overnight to minimise disruption. Otherwise check to see if there are any outages nearby via this link https://www.sky.com/servicechecker

(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

Re: No broadband

Ashleyangel1978 — Sun, 05 Jan 2025 08:02:49 GMT

Yea am wombwell too still no internet