Internet is down

Frankie113 — Sat, 04 Jan 2025 20:59:39 GMT

Hi my Internet had just went down the WiFi light just went orange I reset the box checked all wires turning it off.. nothing has worked can't you help

Re: Internet is down

caesarome — Sat, 04 Jan 2025 22:33:04 GMT

@Frankie113

The first thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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Internet is down

Re: Internet is down