https://helpforum.sky.com/t5/Broadband/No-connection-to-internet/m-p/4871179#M455361 <P>We have suddenly lost connection to broadband - the service checker is saying all ok but it's clearly not as we can't connect any devices&nbsp;</P> Sat, 04 Jan 2025 18:49:42 GMT KarenCannon 2025-01-04T18:49:42Z https://helpforum.sky.com/t5/Broadband/No-connection-to-internet/m-p/4871179#M455361 <P>We have suddenly lost connection to broadband - the service checker is saying all ok but it's clearly not as we can't connect any devices&nbsp;</P> Sat, 04 Jan 2025 18:49:42 GMT https://helpforum.sky.com/t5/Broadband/No-connection-to-internet/m-p/4871179#M455361 KarenCannon 2025-01-04T18:49:42Z https://helpforum.sky.com/t5/Broadband/No-connection-to-internet/m-p/4871182#M455363 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4296309">@KarenCannon</a>&nbsp;&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Sat, 04 Jan 2025 18:55:24 GMT https://helpforum.sky.com/t5/Broadband/No-connection-to-internet/m-p/4871182#M455363 GD1 2025-01-04T18:55:24Z