topic Re: red los light on ONT - no internet in Broadband

Wifi/broadband

Lisa9832 — Mon, 30 Dec 2024 18:16:20 GMT

My wifi/broadband is not working. It's struggling to load any apps and load in programmes. The screen seems to be trailing. This has happened several times from yesterday.

Re: Wifi/broadband

Addie15 — Tue, 31 Dec 2024 09:30:58 GMT

Hi there, @Lisa9832. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi/broadband

Shea3 — Tue, 31 Dec 2024 09:56:43 GMT

Hi ive got no wifi my box is flashing green tried to reset it numerous times and nothing working becomjng a joke how many problems

Re: Wifi/broadband

Tom-W19 — Tue, 31 Dec 2024 10:14:42 GMT

Hi @Shea3

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: red los light on ONT - no internet

Shea3 — Tue, 31 Dec 2024 10:16:44 GMT

Hi my openreach box on the wall LOS light is red no cables have been touched nothing

Re: red los light on ONT - no internet

Doc5907 — Tue, 31 Dec 2024 14:19:33 GMT

@Shea3 wrote:
Hi my openreach box on the wall LOS light is red no cables have been touched nothing

@Shea3

A red LOS light on the ONT indicates an external issue with your fibre connection for which you will need to call Sky who will arrange Openreach to investigate. Unfortunately with the current holidays this could take a few days but keep an eye on it as a fix could come sooner.

Wifi not working

Shea3 — Tue, 31 Dec 2024 17:32:04 GMT

My openrrach box has gone back to los red light it wasnt working earlier came back ok for abit and has gone of again!!!!

Re: Wifi not working

caesarome — Tue, 31 Dec 2024 19:47:32 GMT

@Shea3

The first thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

No internet still

Shea3 — Sat, 04 Jan 2025 11:13:50 GMT

Hi i have now been without any wifi since monday the 30th contacted numerous times and getting no help and youse expect me to be paying a full bill when ive had not even a full months worth of wifi jokers

Re: No internet still

Daniel0210 — Sat, 04 Jan 2025 11:19:31 GMT

@Shea3

What do you mean by getting no help? Sky pass any faults to Openreach who investigate / repair.

In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

There is no such scheme in place for customers in the Republic of Ireland.

Re: No internet still

Daniel0210 — Sat, 04 Jan 2025 11:25:02 GMT

@Shea3

You seem to have created numerous posts on various threads on this which is causing confusion and repeated replies.

I've moved todays post to this thread as I see the issue has already been escalated to Sky. What was the result of the private chat?

Re: Wifi/broadband

Shea3 — Sat, 04 Jan 2025 11:27:08 GMT

There was no result with the private chat at all becoming an absolute joke

Re: Wifi/broadband

Daniel0210 — Sat, 04 Jan 2025 11:28:27 GMT

@Shea3

Do you mean the chat invite didn't arrive?

Re: Wifi/broadband

Shea3 — Sat, 04 Jan 2025 12:19:52 GMT

No one answered after i told them the problem literally been calling and going on here since monday now its a joke im oaying for wifi that they cant even fix nor even answer the phone just automated service after automated service

Re: Wifi/broadband

Daniel0210 — Sat, 04 Jan 2025 12:28:10 GMT

@Shea3

It sounds like you have two options

1. We re-escalate to the Messaging Team

2. You call Sky, remembering the start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Wifi/broadband

Shea3 — Sat, 04 Jan 2025 15:56:37 GMT

I have tried staying on the line with sky and dont get through to any human on there at all