topic Re: Issues Using VPN via Router in Broadband

Issues Using VPN via Router

mrsstin — Fri, 03 Jan 2025 16:08:39 GMT

I work from home some days and we us Global Protect VPN but when ive tried logging in today it wont let me connect to the VPN. I keep getting network connection is unreachable/unresponsive. I know its not the VPN at fault as i can connect to it via a WIFI extension but not directly through the SKY Router/Wifi Connection.

Re: Issues Using VPN via Router

Chrisee — Fri, 03 Jan 2025 16:14:14 GMT

@mrsstin if you have the white Sky hub read the post at the top of the forum which has the instrucyions of what to do.

Re: Issues Using VPN via Router

mrsstin — Fri, 03 Jan 2025 16:23:44 GMT

Its not a white router its a black one

Re: Issues Using VPN via Router

Chrisee — Fri, 03 Jan 2025 16:32:21 GMT

@mrsstin I am not aware of any issues with the black hub 4s affecting company VPNs beyond the requirement that any vpn needs to have a good network link or it will drop This is why use of ethernet is recommended and if using wifi make sure you are not far from the hub. If the issue continues give Sky a call.