topic Re: Poor WiFi with Sky Max Router in Broadband

Poor WiFi with Sky Max Router

Mark+Noyce — Fri, 03 Jan 2025 10:27:58 GMT

Good morning and I hope this message finds everyone well.

I recently upgraded to a Sky Max Router but unfortunately the signal is really poor in the office. Is it possible to get a booster for this room and if so how do I go about ordering one? I was under the impression this router should be better but I can't see any difference so far. 😞

Any help is very much appreciated.

Re: Poor WiFi with Sky Max Router

TimmyBGood — Fri, 03 Jan 2025 10:39:55 GMT

@Mark+Noyce

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Poor WiFi with Sky Max Router

Mark+Noyce — Fri, 03 Jan 2025 10:45:45 GMT

Many thanks @TimmyBGood, that is much appreciated.

I'll try and give them a call to see if I can get one, I'm hoping that improves the issue.