topic Re: No internet in Broadband

No internet

Bri11 — Thu, 02 Jan 2025 21:52:28 GMT

My Internet has been going off all afternoon. The middle Internet light on router is flashing orage

Re: No internet

GD1 — Thu, 02 Jan 2025 22:08:33 GMT

@Bri11 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

Bri11 — Sat, 04 Jan 2025 06:15:25 GMT

Hi thanks but still not working. Comes on but is constantly dropping out. Having to unplug the router and then reset. Stays on a few hours then goes again.