https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4869385#M454874 <P>Rang and they helped me reset it but it's now not working and it has this symbol !&nbsp; On Internet on our phones please can you help&nbsp; would it be possible for a new Internet box&nbsp;</P> Thu, 02 Jan 2025 20:28:54 GMT Nataliekelly 2025-01-02T20:28:54Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4869385#M454874 <P>Rang and they helped me reset it but it's now not working and it has this symbol !&nbsp; On Internet on our phones please can you help&nbsp; would it be possible for a new Internet box&nbsp;</P> Thu, 02 Jan 2025 20:28:54 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4869385#M454874 Nataliekelly 2025-01-02T20:28:54Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4869473#M454902 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4294548">@Nataliekelly</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 02 Jan 2025 22:35:57 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4869473#M454902 caesarome 2025-01-02T22:35:57Z