https://helpforum.sky.com/t5/Broadband/I-need-help/m-p/4869207#M454841 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4294218">@Dawn95</a>&nbsp;wrote:<BR /> <P>My internet started dropping out yesterday. I believe this has been an issue in the area.&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4294218">@Dawn95</a>&nbsp;</P> <P><SPAN><SPAN class="Apple-converted-space">The </SPAN>first thing to do is check to see if there are indeed any outages nearby via this link <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></SPAN></P> <P><SPAN>(This should determine if there's an identified fault affecting multiple households)</SPAN></P> <P><SPAN><BR />If there aren't any then try running the line test here <A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></SPAN></P> <P><SPAN>You can also run the test via the MySky app on a mobile data connection.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Once completed, if it reports back that all is good click on 'broadband' to run an updated test.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you get amber or red you need to follow the on-screen instructions.&nbsp;</SPAN></P> Thu, 02 Jan 2025 17:45:09 GMT Daniel0210 2025-01-02T17:45:09Z https://helpforum.sky.com/t5/Broadband/I-need-help/m-p/4869003#M454800 <P>My internet started dropping out yesterday. I believe this has been an issue in the area. As people were asking on FB yesterday saying they had thh uh e same issue. I have done everything to resolve as in turn on and off, unplug everything and then putting it back on. Still not internet light is coming on my router. The app is saying everything is fine, when it's not&nbsp;</P> Thu, 02 Jan 2025 15:36:48 GMT https://helpforum.sky.com/t5/Broadband/I-need-help/m-p/4869003#M454800 Dawn95 2025-01-02T15:36:48Z https://helpforum.sky.com/t5/Broadband/I-need-help/m-p/4869207#M454841 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4294218">@Dawn95</a>&nbsp;wrote:<BR /> <P>My internet started dropping out yesterday. I believe this has been an issue in the area.&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4294218">@Dawn95</a>&nbsp;</P> <P><SPAN><SPAN class="Apple-converted-space">The </SPAN>first thing to do is check to see if there are indeed any outages nearby via this link <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></SPAN></P> <P><SPAN>(This should determine if there's an identified fault affecting multiple households)</SPAN></P> <P><SPAN><BR />If there aren't any then try running the line test here <A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></SPAN></P> <P><SPAN>You can also run the test via the MySky app on a mobile data connection.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Once completed, if it reports back that all is good click on 'broadband' to run an updated test.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you get amber or red you need to follow the on-screen instructions.&nbsp;</SPAN></P> Thu, 02 Jan 2025 17:45:09 GMT https://helpforum.sky.com/t5/Broadband/I-need-help/m-p/4869207#M454841 Daniel0210 2025-01-02T17:45:09Z