topic Wifi running very slow in Broadband

Wifi running very slow

Traceylacey — Thu, 02 Jan 2025 16:22:56 GMT

Our wifi speed is terrible. With hard wired connections connected via Ethernet we get the full 100+ megabits per second but on wifi we are lucky If even at the hub we get 5mb a second at the hub. If we reboot the router it goes back upto 70ish mb per second temporarily then quickly drops back down. We have also had random drop outs where the internet completely drops out. I've tried to call to report the issue but it won't let me. And the self test doesn't pick up anything wrong

Re: Wifi running very slow

Tom-W19 — Fri, 03 Jan 2025 09:34:21 GMT

Hi @Traceylacey

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147