https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4868921#M454776 Hi my Internet has hone off Thu, 02 Jan 2025 14:08:50 GMT Kirarosenberg 2025-01-02T14:08:50Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4868921#M454776 Hi my Internet has hone off Thu, 02 Jan 2025 14:08:50 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4868921#M454776 Kirarosenberg 2025-01-02T14:08:50Z https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4868922#M454777 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4294115">@Kirarosenberg</a>&nbsp;</P> <P><SPAN>The first thing to do is check to see if there are any outages nearby via this link <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></SPAN></P> <P><SPAN>(This should determine if there's an identified fault affecting multiple households)</SPAN></P> <P><SPAN><BR />If there aren't any then try running the line test here <A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></SPAN></P> <P><SPAN>You can also run the test via the MySky app on a mobile data connection.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Once completed, if it reports back that all is good click on 'broadband' to run an updated test.&nbsp;</SPAN><SPAN>If you get amber or red you need to follow the on-screen instructions.</SPAN></P> <P>&nbsp;</P> Thu, 02 Jan 2025 14:11:37 GMT https://helpforum.sky.com/t5/Broadband/No-Internet/m-p/4868922#M454777 Daniel0210 2025-01-02T14:11:37Z