WiFi dropping out

MrRobb — Wed, 01 Jan 2025 11:09:30 GMT

Hello,

we have recently moved from plus net to sky. During our time with plus net we were receiving 150 with no issues we moved to sky due to receiving 500 however, our connection keeps dropping out. We are now out with our 14 day period where sky review speed and connection.
A list of issues occurred below with associated device.

kicked out of teams call - 2 different lap tops

severe lag in gaming - playstaion

instagram video not loading - phone a

youtube video loading or not buffering - phone b

FaceTime calls not buffering causing people to hang up - phone a & b

Regards,

Murray

Re: WiFi dropping out

Addie15 — Thu, 02 Jan 2025 10:01:20 GMT

Hi there, @MrRobb. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: WiFi dropping out in Broadband

WiFi dropping out

Re: WiFi dropping out