topic Re: Connection issues and difficulties in Broadband

Connection issues and difficulties

Belinda14 — Mon, 30 Dec 2024 09:44:22 GMT

Hi my WiFi is not working properly. For the past few weeks, it stops working and an orange light appears on the router. As of last night some devices on my network stopped working, I restarted the router and got one device that was not working to now start working but other devices such as my ring cameras are still not able to connect to the network.

Re: Connection issues and difficulties

Addie15 — Tue, 31 Dec 2024 09:06:37 GMT

Hi there, @Belinda14. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection issues and difficulties

Addie15 — Thu, 02 Jan 2025 09:36:08 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need, please let us know so we can re-escalate this for you. Thanks.