topic WiFi not working on some devices in Broadband

WiFi not working on some devices

Debs30104 — Thu, 02 Jan 2025 08:22:04 GMT

Been onto sky as some of our devices fo not work using the home wi-fi. Had a discussion with Sky I was sent a new Sky Hub. Plugged it in and used the new cables and set up all of our devices again. Unfortunately no different and still having problems. I am having to use my data and transfer some to my child which isn't good as that will run out soon. Please help as paying for a service which has stopped working in the last month.

Re: WiFi not working on some devices

Tom-W19 — Fri, 03 Jan 2025 09:06:20 GMT

Hi @Debs30104

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147