topic Re: Moving home - unsuccessful in Broadband

Moving home - unsuccessful

Ottavia — Wed, 01 Jan 2025 21:45:34 GMT

Have been trying to moving home for weeks. Online it's not working, it ends up with "technical difficulties" message. Got in contact with customer service advisors several times, unsuccessfully. Anyone experienced the same situation and has some piece of advice?

Re: Moving home - unsuccessful

GD1 — Wed, 01 Jan 2025 21:48:45 GMT

@Ottavia Without knowing why the home move is failing it's going to be hard to give any advice. What has Sky said about the HM failing?

Re: Moving home - unsuccessful

Ottavia — Wed, 01 Jan 2025 22:03:51 GMT

For the online procedures, I get to the final step and then get the error message "this can't be completed due to technical issues".

As regards the customer service advisors, they said there is a problem they are unable to fix and would need to be escalated. They didn't tell the nature of the problem but left it very generic. I sent multiple complains to escalate it, they said they would call in 72 hours but it never happened

Re: Moving home - unsuccessful

Plumb2 — Fri, 03 Jan 2025 23:50:09 GMT

Yes constantly!! Have you managed to get it resolved yet?

Re: Moving home - unsuccessful

Chrisee — Sat, 04 Jan 2025 08:05:11 GMT

@Plumb2 now the holiday is over call during the working day as you are far more likely to get through to the dedicated home move team who can sort the issue. Ideally use the phone number generated by the contact us link below the home move page.