topic Re: New WiFi extender needed in Broadband

New WiFi extender needed

JLLampley — Wed, 01 Jan 2025 17:37:29 GMT

I have one room in my house that gets very poor WiFi. I have previously used a TPLink extender but that seems to have died. What type of Sky extender should I get to be compatible with my modem?

Re: New WiFi extender needed

TimmyBGood — Wed, 01 Jan 2025 17:38:25 GMT

@JLLampley

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: New WiFi extender needed

JLLampley — Wed, 01 Jan 2025 17:47:53 GMT

Thank you for the information. That is mostly what I had seen by searching the Sky app. How do I go about getting something to boost the Wifi then? I called Sky the other day and got nowhere. I was told to use SkyGo on my smart TV, but the TV doesn't support it.

Re: New WiFi extender needed

TimmyBGood — Wed, 01 Jan 2025 17:54:30 GMT

@JLLampley

It's your choice whether to pay Sky the supplement and claim their booster hardware or buy a non-Sky 'extender' (or an entire mesh system) yourself.

Any Sky booster you see on sale isn't legitimate: they are all loaned. If you did still choose to obtain one that way, it needs to match the Sky Hub model (Q Hub or Sky Broadband Hub )

Max Hub pods just won't function unless they come through Sky.