topic Re: Left with no service in Broadband

Left with no service

Fedup8 — Tue, 11 Jun 2024 17:34:03 GMT

Day two with no services from sky, called the call centre and a open reach engineer will be taking a look that was 12 hours ago and still nothing

Re: Left with no service

TimmyBGood — Tue, 11 Jun 2024 18:35:31 GMT

@Fedup8

The Openreach target for domestic support is a fix by the end of the second working day starting the next working day morning after a fault is logged with an ISP. They report to Ofcom that they meet this target for around 85% of faults.

Re: Left with no service

Daniel0210 — Tue, 11 Jun 2024 17:43:24 GMT

@Fedup8
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

Re: Left with no service

Fedup8 — Tue, 11 Jun 2024 21:24:42 GMT

internet now back on but sky broadband is still not working tried all the suggested options but still nothing

Re: Left with no service

cartwrightv — Wed, 01 Jan 2025 17:44:52 GMT

I have had no service my sky box is not working I'm a widow please help