topic Re: Another user whose internet keeps dropping in Broadband

Another user whose internet keeps dropping

Yakety — Wed, 01 Jan 2025 06:25:40 GMT

Per title. Sky says "no known issues in your area".

Hmmmm. A Quick Look at the fist page of this forum would suggest otherwise....

I'm in Aberdeen and been dropping all day.

Re: Another user whose internet keeps dropping

Daniel0210 — Wed, 01 Jan 2025 06:50:28 GMT

If there aren't any local outages then try running the line test here https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

Re: Another user whose internet keeps dropping

TimmyBGood — Wed, 01 Jan 2025 10:22:38 GMT

@Yakety

'no known issues in your area' doesn't mean the individual circuit to your own address isn't unstable or entirely out of action with an external fault: in fact if you have no broadband at all then that's most likely.

The message is intended to indicate that there's no identified upstream fault affecting multiple households (and therefore already receiving attention) but unfortunately is worded very poorly and frequently causes confusion.

Re: Another user whose internet keeps dropping

Chrisee — Wed, 01 Jan 2025 11:22:05 GMT

@Yakety after yesterday's storms there are inevitably going to be issues. Call Sky to report yours so it gets fixed but given its New Year's Day the lines will be megabusy as not as many agents on duty.