topic Re: No wifi AGAIN!! in Broadband

No wifi AGAIN!!

till1989 — Tue, 31 Dec 2024 23:28:38 GMT

Happens most days test says there is good commenting but obviously not. Tv and all other Internet devices are unable to connect. So frustrating when its a service we have to pay for!

Re: No wifi AGAIN!!

till1989 — Tue, 31 Dec 2024 23:29:46 GMT

Obviously I meant good connection! Happy new year 🥂

Re: No wifi AGAIN!!

Daniel0210 — Wed, 01 Jan 2025 00:27:02 GMT

@till1989

The first thing to do is check to see if there are any outages nearby via this link

https://www.sky.com/servicechecker

If there aren't any then try running the line test here

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

Re: No wifi AGAIN!!

Kazza270 — Wed, 01 Jan 2025 01:36:42 GMT

Ours is the same!! Absolute **bleep**!!

Re: No wifi AGAIN!!

Kazza270 — Wed, 01 Jan 2025 01:37:32 GMT

Always says no outages in your area

Re: No wifi AGAIN!!

TimmyBGood — Wed, 01 Jan 2025 02:33:30 GMT

@Kazza270

'no outages in your area' doesn't mean your own individual circuit isn't out of action. It's intended to indicate that there's no known upstream fault affecting multiple households, but is worded very poorly.

Re: No wifi AGAIN!!

seast1 — Wed, 01 Jan 2025 08:48:18 GMT

I have same issue. No internet since 21st december then worked yesterday and no internet again with soonest engineer visit 11th January.