topic No Internet WS7 in Broadband

No Internet WS7

Chris3648 — Tue, 31 Dec 2024 20:08:08 GMT

No internet , Fibre WS7 since 19.30 today.

Website suggests no issue. Call centre closed. Thanks Sky!

Re: No Internet WS7

Daniel0210 — Tue, 31 Dec 2024 20:15:50 GMT

Unfortunate timing I'm afraid. The first thing to do (if you haven't done so already) is check to see if there are any outages in your local area via this link https://www.sky.com/servicechecker

If there isn't try running the line test here

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on screen instructions.

Re: No Internet WS7

Chris3648 — Tue, 31 Dec 2024 20:25:40 GMT

Thanks for response. But already tried all those options. Red light on openreach box on wall, so issue is outside my property...