Compensation

Frances01 — Tue, 31 Dec 2024 17:53:50 GMT

Hi,

I had BT to sort my connection out as has been so bad for possibly a year now. A lady come out first a while ago and said it's internal the issue but it wasn't, as everything was new in the house as been doing it up.

the lads from BT said I was somehow not even using my line to my house and said that my line to was cut at the pillar down the road and only using one cable core which no wonder it was so bad.
hope this makes sense in why I want compensation.

many thanks

Re: Compensation

TimmyBGood — Tue, 31 Dec 2024 18:47:33 GMT

@Frances01

Compensation for complete loss of either broadband or voice calls is covered by the Ofcom scheme at a daily rate.

https://www.sky.com/help/articles/auto-compensation

A data rate below the Guaranteed Minimum Download Speed would have been claimable prior to repair, but only for the cost of one month of subscription.

https://www.sky.com/help/articles/sky-broadband-speed-guarantee

There isn't anything covering reduced service for a lengthy period, and realistically no ISP is going to pay out for that.

topic Re: Compensation in Broadband

Compensation

Re: Compensation