topic Re: WiFi issue with Facebook and what’s app in Broadband

WiFi issue with Facebook and what’s app

Gary-1968 — Tue, 31 Dec 2024 12:38:22 GMT

We are having issues with WiFi and Facebook and what's app, in same room as router, actually sitting within 2 feet of it. Nothing will load on iPhone's for Facebook or what's app unless we go to mobile data. Smart tv , ring doorbell, mini sky q box all connected and working except for the issue listed above with iPhones.

please help

Gary

Re: WiFi issue with Facebook and what’s app

caesarome — Tue, 31 Dec 2024 13:24:41 GMT

@Gary-1968

Have you tried adjusting your broadband shield settings via the MySky app or online here:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

Re: WiFi issue with Facebook and what’s app

Gary-1968 — Tue, 31 Dec 2024 13:29:11 GMT

Hi, I have changed settings on sky shield, so will let you know if worked. Thanks