topic Re: Connection in Broadband

Connection

JeffYau — Tue, 31 Dec 2024 11:54:07 GMT

Wifi connection problem. Phone/PC can't detect the WiFi and signal lost so many time during day and night time. During meeting the wifi signal lost again.

Re: Connection

Chrisee — Tue, 31 Dec 2024 12:01:55 GMT

@JeffYau if your phone and PC are distant from the location of your hub you will need a WiFi extender. Sky only supply these if you buy their WiFi Max add--on see https://www.sky.com/help/articles/sky-wifi-max

Re: Connection

JeffYau — Tue, 31 Dec 2024 12:03:13 GMT

The PC located beside the hub

Re: Connection

TimmyBGood — Tue, 31 Dec 2024 12:08:38 GMT

@JeffYau

In that case ethernet cable is preferable (with a USB to ethernet converter if the device doesn't have an ethernet port)

Doing this also establishes if the issue is actually WiFi-related or elsewhere (such as the external broadband circuit)

Re: Connection

JeffYau — Tue, 31 Dec 2024 12:10:17 GMT

Thanks!! I will try this and come back.

Re: Connection

Tinw — Tue, 31 Dec 2024 12:12:39 GMT

Same here. Shows signal poor but unable to connect