topic Re: Connection in Broadband

Connection

Ashleighjay — Mon, 30 Dec 2024 10:46:10 GMT

My broadband connection keeps dropping 3+ times in a half hour period. It's been happening continuously since last night onwards. I've ran the checks online and there is apparently no issues with my broadband acoroding to sky app.
I've reset the internet box and still not helped.
any help?

Re: Connection

Addie15 — Tue, 31 Dec 2024 08:47:20 GMT

Hi there, @Ashleighjay. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection

Addie15 — Thu, 02 Jan 2025 08:56:49 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.