topic Re: WiFi dipping in and out in Broadband

WiFi dipping in and out

Alex2791 — Mon, 30 Dec 2024 18:47:22 GMT

WiFi strated to dip in/out 3 months ago, updated to the top Gig fast wifi. Seemed ok for a few months and then went off again on the 24th Dec, sky did help on the phone well, we did all the checks, etc. and then decided to upgrade to the highest package you can get, sky hub max gig fast with wifi extender, can't get higher and more down load speed. New Max Hub was delivered on Friday 27th, all plugged in and had some initial problems connecting and then worked, and now WiFi is dipping in/out again...what more can I do and what are my options?

Re: WiFi dipping in and out

Addie15 — Tue, 31 Dec 2024 08:17:18 GMT

Hi there, @Alex2791. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi dipping in and out

Addie15 — Thu, 02 Jan 2025 09:00:06 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.