topic WiFi lost connection in Broadband

WiFi lost connection

Carrianne — Mon, 30 Dec 2024 20:04:55 GMT

For the last 48 hours the WiFi keeps dropping out and were unable to use internet or applications on our tv via the sky box. Every time I test the internet connection on here it states it's fine. We have rebooted our hub a few times and made sure all devices are connected but still get intermittent internet connection.

Re: WiFi lost connection

Addie15 — Tue, 31 Dec 2024 09:36:19 GMT

Hi there, @Carrianne. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi lost connection

Addie15 — Thu, 02 Jan 2025 09:37:48 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need, please let us know so we can re-escalate this for you. Thanks.