topic Fix incomplete in Broadband

Fix incomplete

Paula55 — Mon, 30 Dec 2024 18:13:23 GMT

Engineer came Saturday could not fix the problem that was outside. Needed to leave on system for a 2 man fix but I've heard nothing and still not working. Your website says no known issues in the area but there clearly is and confirmed by an engineer. Please update me and fix asap.

Re: Fix incomplete

Daniel0210 — Mon, 30 Dec 2024 18:59:50 GMT

@Paula55
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

Give Sky a call to see if they have an update regarding a new appointment.

Re: Fix incomplete

TimmyBGood — Mon, 30 Dec 2024 19:19:45 GMT

@Paula55 wrote:

Your website says no known issues in the area but there clearly is and confirmed by an engineer.

A fault on the individual circuit to your address would not show up as an area issue (which is defined as something affecting multiple households: the choice of wording on the website is unfortunate)

Re: Fix incomplete

Lisa9832 — Mon, 30 Dec 2024 20:31:14 GMT

We are having the same issues