topic Re: Ethernet suddenly not working from sky hub in Broadband

Ethernet suddenly not working from sky hub

Jeffers-46049 — Thu, 19 Dec 2024 18:46:31 GMT

I am using Ethernet via TP link to other parts of the house, suddenly stopped working, showing self-assigned ip address and will not now connect using Ethernet

Re: Ethernet suddenly not working from sky hub

Addie15 — Fri, 20 Dec 2024 10:09:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Ethernet suddenly not working from sky hub

Addie15 — Mon, 23 Dec 2024 10:01:46 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Ethernet suddenly not working from sky hub

CraigH16 — Tue, 24 Dec 2024 17:39:32 GMT

I am also experiencing this issue, first saw it yesterday. Reinstalling/restarting ethernet drivers on my desktop did nothing, PC is getting a 'DHCP server not found' message.

Re: Ethernet suddenly not working from sky hub

CraigH16 — Thu, 26 Dec 2024 11:34:45 GMT

@Addie15 please could you support in escalating this issue for me?

Re: Ethernet suddenly not working from sky hub

Chrisee — Thu, 26 Dec 2024 11:47:56 GMT

@CraigH16 jnfortunately the esclation team are not working today. If you are using powerline adapters in the ethernet connection they are the most likely cause of a lost connection rsther than the hub or your PC try unplugging those and rdbooting them.

Re: Ethernet suddenly not working from sky hub

CraigH16 — Thu, 26 Dec 2024 16:56:44 GMT

@Chrisee thanks for replying, I have re-synced the TP link extenders twice and have all 3 lights showing, so no issues on that side. The sky hub shows my desktop under 'connected devices' and the IP address matches on the hub and in ipconfig.

The exact same setup was working no problem last Thursday, so I'm not sure if there's been some kind of firmware update on the router in that time that has impacted the ability to connect to the DHCP server via powerline.

Re: Ethernet suddenly not working from sky hub

Chrisee — Thu, 26 Dec 2024 17:27:52 GMT

@CraigH16 Sky freeze firmware over the Christmas holiday so thst is not a likely reason. Personally I would not rule out the speed reduction is down the powerline units in y experience you can get speed reductions but otherwise it is quite strange. Is it possible to test the hub and PC without the powerline kit to rule thst out?

Re: Ethernet suddenly not working from sky hub

CraigH16 — Mon, 30 Dec 2024 14:45:46 GMT

@Chrisee thanks for your help, just checked the connection directly to the router and its working OK so I've ordered a new TP link powerline. The previous one was 4 years old so potentially has expired. I'll try this when it arrives tomorrow and hopefully it'll fix the issue.

Re: Ethernet suddenly not working from sky hub

Chrisee — Mon, 30 Dec 2024 15:01:21 GMT

@CraigH16 sometimes moving the adapters to fifferent sockets can work but new ones are likely to be more reliable