topic Re: No phone or internet in Broadband

No phone or internet

dave293 — Sun, 29 Dec 2024 12:02:21 GMT

customer service non existent....i got no phone or internet and sky say they can see no faults, therefore no engineer visit.

they will send new router in post and cross fingers it solves the problem.

I am disabled and rely on my phone and internet a lot.

but they dont care and wont give compensation, even though i am spending money for data on phone to create a hotspot

absolutely useless and i will be cancelling, am looking around for new provider today, cant be any worse can they.

Re: No phone or internet

Daniel0210 — Mon, 30 Dec 2024 10:55:21 GMT

i will be cancelling, am looking around for new provider today, cant be any worse can they.

@dave293

Unfortunately that could mean the problem moves with you to another provider.

Check to see if there are any outages in your local area via this link https://www.sky.com/servicechecker

If there isn't try running the line test here

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on screen instructions.

Re: No phone or internet

dave293 — Mon, 30 Dec 2024 16:44:32 GMT

Hi All tests run and no fault to found. New router same problem...no voice light and no dialling time. I am an engineer so can't understand why they don't send engineer...now they say they will check network? Another 72 hours. New provider may send engineer...can't do any worse...spent an hour on phone with customer service today...got me acting as engineer... should charge them consulting fee.