topic Re: Devices not responding yet WiFi is on in Broadband

Devices not responding yet WiFi is on

Chioma- — Fri, 27 Dec 2024 09:49:55 GMT

I just recently set up my sky broadband . Everything shows good connection but it's not working. I can't work from home anymore due to poor WiFi and can't use my phone also

Re: Devices not responding yet WiFi is on

Mr+Flibbles+86 — Sat, 28 Dec 2024 10:11:04 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Devices not responding yet WiFi is on

Tom-W19 — Mon, 30 Dec 2024 10:23:21 GMT

Hi @Chioma-

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Devices not responding yet WiFi is on

Chioma- — Tue, 31 Dec 2024 12:35:18 GMT

Didn't get the alert for an invite. Still having issues with my broadband speed

Re: Devices not responding yet WiFi is on

Lisa-P1987 — Tue, 31 Dec 2024 12:36:54 GMT

We have an active chat now 🙂