topic Re: New hub doesn’t work either in Broadband

New hub doesn’t work either

Maxino11 — Sun, 29 Dec 2024 23:33:17 GMT

Hello,

I've recently complained about my wifi dropping every 3 mins. Sky sent me a new hub as my former one was "outdated".
However, I'm experiencing the EXACT same issue with this new hub. Only the power and the wifi lights are green. The internet light goes on and off every 5 minutes by itself. The service checker doesn't seem to pick up any issues. Very very frustrating. I've been experiencing these issues for 3 weeks now.

please advise.

Re: New hub doesn’t work either

Chrisee — Mon, 30 Dec 2024 06:10:35 GMT

@Maxino11 you need to report the fact thstvreplacingbthe hub has not sorted the fault. To help you I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: New hub doesn’t work either

Addie15 — Mon, 30 Dec 2024 09:09:36 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Maxino11.