topic Re: Poor Wi-Fi despite tests saying no issues in Broadband

Poor Wi-Fi despite tests saying no issues

RJH4 — Sun, 29 Dec 2024 09:52:15 GMT

My broadband seems to have a mind of its own and dropping the signal on a frequent basis. I've reset the router on a number of occasions and run connectivity tests which all say is fine.

Additionally I am now finding devices are failing to connect the the Wi-Fi including my Nest heating and my robot vacuum.

Any advice would be appreciated

Re: Poor Wi-Fi despite tests saying no issues

Addie15 — Mon, 30 Dec 2024 08:58:59 GMT

Hi there, @RJH4. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor Wi-Fi despite tests saying no issues

Addie15 — Thu, 02 Jan 2025 08:47:55 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.