topic Re: Our broadband keeps dropping which is affecting remote working and home learning in Broadband

Our broadband keeps dropping which is affecting remote working and home learning

filmfan — Sun, 29 Dec 2024 20:58:53 GMT

I am tired of the repeated dropping of the signal, which means that my son's university lectures are getting disrupted and my work calls are getting disconnected. Our house alarm has a repeated error signal every time it drops. We pay so much per month, so please sort it out

Re: Our broadband keeps dropping which is affecting remote working and home learning

GD1 — Sun, 29 Dec 2024 21:02:17 GMT

@filmfan You're not talking to Sky, thisn is a customer helps customer community, nothing can or will happen on the back of a post from an unlinked account. No one here knows who you are.

What troubleshooting steps have you tried? Is it your wifi dropping rather than broadband?

https://www.sky.com/help/home/broadband/my-broadband-speed

Re: Our broadband keeps dropping which is affecting remote working and home learning

filmfan — Sun, 29 Dec 2024 21:22:20 GMT

Hi .. thanks for replying. Yea - I know it isn't customer service, but I couldn't find a link for that. I logged in to my account before posting so not sure what information I am meant to add to my post

Re: Our broadband keeps dropping which is affecting remote working and home learning

GD1 — Sun, 29 Dec 2024 21:24:58 GMT

@filmfan Try the help guides posted in my last reply.

If it's wifi dropping it could be down to poor coverage, if so and after fiollowing the steps in the guides I would call Sky.

Re: Our broadband keeps dropping which is affecting remote working and home learning

filmfan — Sun, 29 Dec 2024 23:17:33 GMT

Thank you. I had tried them all so will try Sky