https://helpforum.sky.com/t5/Broadband/Internet-isn-t-working/m-p/4865555#M453826 <P>I've reset my broadband box but it's still is t working despite the tests saying there isn't any issues&nbsp;</P> Sun, 29 Dec 2024 19:09:57 GMT Kelley1 2024-12-29T19:09:57Z https://helpforum.sky.com/t5/Broadband/Internet-isn-t-working/m-p/4865555#M453826 <P>I've reset my broadband box but it's still is t working despite the tests saying there isn't any issues&nbsp;</P> Sun, 29 Dec 2024 19:09:57 GMT https://helpforum.sky.com/t5/Broadband/Internet-isn-t-working/m-p/4865555#M453826 Kelley1 2024-12-29T19:09:57Z https://helpforum.sky.com/t5/Broadband/Internet-isn-t-working/m-p/4865559#M453827 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4291254">@Kelley1</a>&nbsp;</P> <P><SPAN>The first thing to do is check to see if there are any outages in your local area via this link <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></SPAN></P> <P>&nbsp;</P> <P><SPAN>If there isn't try running the line test here</SPAN></P> <P><SPAN><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></SPAN></P> <P><SPAN>You can also run the test via the MySky app on a mobile data connection.</SPAN></P> <P><SPAN><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test.</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you get amber or red you need to follow the on screen instructions.</SPAN></P> <P>&nbsp;</P> Sun, 29 Dec 2024 19:20:49 GMT https://helpforum.sky.com/t5/Broadband/Internet-isn-t-working/m-p/4865559#M453827 Daniel0210 2024-12-29T19:20:49Z