topic Re: Broadband not activated in Broadband

Broadband not activated

Glo3 — Sun, 29 Dec 2024 15:03:03 GMT

Sky broadband should have been active on 7/12/24 and nothing, no message from Sky or anything

being told broadband isn't in my area

Re: Broadband not activated

caesarome — Sun, 29 Dec 2024 16:55:42 GMT

Have you called Sky to find out if yoir broadband was activated and if not what the issue is ?

Re: Broadband not activated

Glo3 — Sun, 29 Dec 2024 16:59:19 GMT

Sky haven't helped me at all

Re: Broadband not activated

Glo3 — Sun, 29 Dec 2024 17:00:23 GMT

They said they've sent a special engineer and still nothing

Re: Broadband not activated

TimmyBGood — Sun, 29 Dec 2024 17:03:44 GMT

@Glo3

Delay, particularly if it's a new FTTP installation, isn't unusual, and unfortunately December to January is particularly problematic with bad weather, short daylight hours and seasonal personnel absences.

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Broadband not activated

Glo3 — Sun, 29 Dec 2024 17:07:36 GMT

It says something about Fttp

Re: Broadband not activated

TimmyBGood — Sun, 29 Dec 2024 18:58:14 GMT

@Glo3

The relevant information would be the first line of text below the table with all the figures in. You should be able to copy and paste the text here.